Refund policy

 

We want you to be 100% satisfied with your shopping experience. To make the process less stressful, we accept all returns and exchanges within 30 days of your order at no additional cost to you (U.S. Orders Only. International orders are also eligible however we are unable to cover the return shipping cost). Please see below for the terms & conditions of refunds & returns.

After you've received your item(s), you have 30 days to request a refund. Once we have communicated details to you via email, you then have a further 14 days to return your item(s) in unused condition. If you are returning from an international location you are responsible for paying for return postage. We recommend using a recorded delivery service to return your item(s) to us, so that you know your postal service has delivered it safely back to us.

If you request a refund but do not return the item(s) to us within the following 14 days, your refund will be canceled. 

We are unable to refund any orders that are outside of the 30 days period after your item(s) have been confirmed as delivered to you.

 All appropriate refunds will be issued within 30-60 days of receiving the return.

To request a refund or to ask any further questions, please email hello@amylandino.com and a member of our team will be happy to assist you.

If your order arrives damaged, faulty or incorrect, please contact us within 3 days of delivery by emailing hello@amylandino.com. Be sure to include a photo of the damage or fault so that we can assist you appropriately.

For lost or stolen packages, the customer is responsible for contacting and filing a claim with the shipping provider. Once the item has been passed to the shipping provider, Amy Landino & Co. is not responsible for lost or stolen items. Amy Landino & Co. is not responsible for damages caused by improper handling.

Gift cards are non-refundable. 

Because of the nature of digital information products, there are no refunds on digital products.

REFUNDS WILL NOT BE PROVIDED FOR ANY DIGITAL PRODUCT. Once a digital product has been purchased, the sale is final and non-refundable.

Unfortunately, we cannot offer you a refund for any digital product that has been purchased. Once a digital product has been purchased, all sales are final and non-refundable.