Shipping Information 

Do you ship internationally?

While all prices are in USD, we do ship internationally. International orders may be required to go through customs. Depending on where you’re located, you may be responsible for paying customs fees or import duties. Sometimes orders are delayed in customs. Unfortunately we cannot control customs processing times or change / reimburse custom fees or import duties.

What are the costs to ship internationally?

Shipping costs are calculated at checkout. We use a service that works with a variety of shipping providers to make sure that you get the best cost when shipping possible for the size of our business. Please note that your order is shipping directly from the USA.

When will my order ship out?

It will usually take 2-3 business days for your product to be dispatched. At busy times of year, it may take longer. Once dispatched, a shipping confirmation will be emailed to you.

How long will it take to receive my order?

If your order has tracking enabled, you will receive an email with an estimated delivery date as soon as a courier picks up your parcel. This date is estimated based on each courier and may change. International orders via Economy Air (no tracking) usually arrive in 10-15+ days of shipment.

Do I get tracking with my order?

All orders should have tracking enabled. Check your shipping confirmation email for your tracking number and updates.

Do you ship to PO boxes?

Most of our couriers are unable to ship to PO boxes, but try the different postage options available to confirm whether shipping to a PO Box is available to you. 

Will I have to pay for customs fees or import duties?

Depending on where you’re located, customs fees may apply. Import duties and taxes must be paid by you, and unfortunately we are unable to reimburse these fees.  All customs fees vary according to location. If you have any questions regarding customs, please contact your local customs authority.

Who do you ship with?

We use a service that works with a variety of shipping providers to make sure that you get the best cost when shipping. Each courier may work slightly differently in that some require a signature on delivery and some don’t.

Can I enter my address in a language other than English?

To avoid delays in your order and ensure that your order is delivered promptly, please enter your address in the English language. If you enter your address in a language other than English, your order is subject to delays or non-delivery.

Will I have to sign for my order?

You may need to sign for your order depending on the courier assigned to deliver your item. 

Returns Information

Can I change my shipping address?

If your order hasn’t been dispatched, you may be able to change your shipping address. Please contact us at hello@amylandino.com as soon as possible to correct any issues with your order. It’s not always possible, but we will try our best! Please include: 

• Your order number
• Your full name
• The new address (Please include all address details)

We are not responsible for items delivered to an incorrect address supplied by the purchaser.

Can I cancel my order?

If your order has been dispatched, we cannot cancel your order. Please contact us immediately if you wish to cancel your order by emailing us at hello@amylandino.com with the subject line ‘URGENT: Order Cancellation’. Please include your order number. It’s not always possible, but we will try our best.

Can I get a refund for a gift card?

Gift cards are not refundable. 

Can I return my order for a refund?

We want you to be 100% satisfied with your shopping experience. To make the process less stressful, we accept all returns and exchanges within 30 days of your order at no additional cost to you (U.S. Orders Only. International orders are also eligible however we are unable to cover the return shipping cost). Please see below for the terms & conditions of refunds & returns.

After you've received your item(s), you have 30 days to request a refund. Once we have communicated details to you via email, you then have a further 14 days to return your item(s) in unused condition. If you are returning from an international location you are responsible for paying for return postage. We recommend using a recorded delivery service to return your item(s) to us, so that you know your postal service has delivered it safely back to us.

If you request a refund but you do not then return the item(s) to us within the following 14 days, your refund will be canceled. 

We are unable to refund any orders that are outside of the 30 days period after your item(s) have been confirmed as delivered to you.

 All appropriate refunds will be issued within 30-60 days of receiving the return.

 

To request a refund or to ask any further questions, please email hello@amylandino.com and a member of our team will be happy to assist you.

If your order arrives damaged, faulty or incorrect, please contact us within 3 days of delivery by emailing hello@amylandino.com. Be sure to include a photo of the damage or fault so that we can assist you appropriately.

For lost or stolen packages, the customer is responsible for contacting and filing a claim with the shipping provider. Once the item has been passed to the shipping provider, Amy Landino & Co. is not responsible for lost or stolen items. Amy Landino & Co. is not responsible for damages caused by improper handling.

Can I refund my digital product, The Good Morning, Good Life: 12 Month Digital Planner?

Because of the nature of digital information products, there are no refunds on digital products.

REFUNDS WILL NOT BE PROVIDED FOR ANY DIGITAL PRODUCT. Once a digital product has been purchased, the sale is final and non-refundable.

Unfortunately, we cannot offer you a refund for any digital product that has been purchased. Once a digital product has been purchased, all sales are final and non-refundable.